Frequently Asked Questions
What is Bamboos underwear made of?
95% viscose (made from bamboo) and 5% spandex for 4-way stretch. It’s ultra-soft on skin, breathable, and built to hold its shape.
What makes Bamboos different from my current boxers?
Bamboos isn’t just bamboo fabric. It combines ultra-soft bamboo, breathable mesh, a 3D Comfort Pouch with hidden elastic, and a no-ride-up pattern. The result: cooler skin, natural separation and support, less chafe, and fewer mid-day adjustments - comfort you barely notice, all day.
Will the mesh itch or look see-through?
No. The mesh is soft, smooth, and placed discreetly where heat builds. It’s designed to feel comfortable and remain opaque in wear.
Does it really stay cool and dry all day?
Yes—bamboo breathes and wicks fast, while mesh moves heat away. You get thermo control that feels cool in heat and comfortably warm in cold.
How do you prevent chafing?
Soft bamboo, smooth flat seams, and a stay-put fit reduce friction at the source. Most customers report zero rub on long days and workouts.
Do the legs ride up or the waistband roll?
No. The pattern is engineered for a stay-put fit, and the waistband is roll-resistant and non-itch.
How does the fit run?
True-to-size. If you’re between sizes or have athletic thighs, size up for extra room in the leg while keeping a secure waist.
Is bamboo really better than cotton?
Bamboo-based viscose is softer, more breathable, and helps manage moisture better than most cotton basics. For many, that means cooler skin and fewer irritations.
Is it sustainable?
Bamboo grows quickly and typically needs less water than conventional cotton. Our fabric is viscose made from bamboo; we prioritize quality, longevity, and responsible partners so you buy less and wear longer.
Where is Bamboos made?
Designed in the USA, made with care in China. We work with trusted, audited partners and prioritize responsible, lower-impact processes where available, so quality, fit, and finish meet our standards every time.
Is it safe for sensitive skin?
Yes. The fabric is gentle and tag-free, with smooth seams to help reduce irritation. Many customers with sensitive skin prefer bamboo’s soft handfeel.
Will it keep its shape and softness after washing?
Yes. Wash cold (30°C), inside out; skip fabric softener; line dry. Follow care and you’ll maintain softness, stretch, and color.
Does it control odor?
Breathability and fast wicking help you feel fresher for longer - without heavy chemical finishes.
How long do they last?
They’re built for repeat wear: durable stitching, pilling-resistant fabric, and a roll-free waistband. With proper care, comfort and shape hold up wash after wash.
Why Bamboos over other brands?
Because it solves what ruins underwear - heat, friction, drift, and odor - with breathable mesh, anti-chafe design, a 3D Comfort Pouch, and a fit that actually stays put. Once you switch, you won’t want to go back.
Where is Bamboos originated?
Bamboos was founded in Amsterdam for a global audience, with design and testing spanning the USA and EU.
Shipping and Delivery
Where is my order?
You’ll receive a track & trace email as soon as your order ships. Delivery times depend on destination and carrier; the latest estimate is shown at checkout. Can’t find your tracking? Email support@getbamboos.com and we’ll resend it.
Where do we ship?
Bamboos offers worldwide shipping.
If you have doubts if we can deliver to your country, please reach out to our team via support@getbamboos.com. They will make sure we will deliver to you!
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
My delivery is missing/late
Write us at support@getbamboos.com with your order number. We’ll open a trace with the carrier and reship or refund if the parcel is confirmed lost.
Where do orders ship from?
Amsterdam, NL. We pack and ship with care from our Amsterdam hub and deliver worldwide.
Will I have to pay import duties?
For deliveries outside of the EU, Bamboos does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods.If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.
Can I change my shipping address?
If your order hasn’t shipped yet - yes. Email support@getbamboos.com ASAP with the correct address. Once shipped, changes must be requested via the carrier (not guaranteed).
Can I cancel my order?
If it hasn’t been fulfilled - yes, contact support@getbamboos.com. If it’s already shipped, you can start a return once delivered.
When does my order apply for free shipping?
Orders above $50 will apply for free shipping!
How much does shipping cost?
Shipping on orders over
For local shipping rates, check out our Shipping Policy.
What happens if my product gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at support@getbamboos.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Warranties and Returns
How do I return my package?
It's super easy. To start a return, you can contact us at support@getbamboos.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What is the refund and return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
When will I be refunded?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What kind of warranty does Bamboos offer?
You have the right to return any product purchased from Bamboos within 30 days of the delivery date. The product does need to be in its original packaging, and in the same condition as when you received it.
Care for Bamboos
How should I wash my Bamboos?
Machine wash cold (30°C) on a gentle cycle, inside out, with a mild liquid detergent. Wash with similar colors. Avoid bleach and fabric softener.
Can I tumble dry them?
We recommend line drying (or flat dry). High heat shortens elastic life and can cause shrinkage. If you must use a dryer, use low heat and remove promptly.
Will they shrink?
Minimal when you wash cold & line dry. A hot dryer can cause 3–5% shrinkage and reduce stretch recovery.
Should I use fabric softener?
No. Softeners coat fibers, reducing breathability and moisture-wicking. For softness without buildup, use a ½ cup white vinegar in the rinse occasionally.
How do I prevent pilling and keep them looking new?
Wash inside out, avoid heavy/abrasive loads (towels, denim), don’t overfill the machine, and line dry. A laundry bag helps reduce friction.
Can I iron them?
Rarely needed. If you do, use low heat and never iron the waistband or printed labels.
Can I dry clean them?
No. Dry cleaning isn’t recommended for bamboo-viscose underwear.
Join the better movement.
Choose comfort that respects your skin and the planet. Bamboos pairs premium feel with responsible design so you wear what you believe - in every season, every day.