How much is shipping, and when is it free?
Shipping on orders over $50USD is always free.For local shipping rates, check out our Shipping Policy.
What if my parcel is late, lost, or damaged?
Email support@getbamboos.com with your order number. We’ll open a trace with the carrier and keep you updated. If the shipment is confirmed lost or damaged, we’ll reship or refund.
Can I change my address or cancel after ordering?
If your order hasn’t shipped yet: yes - email support@getbamboos.com ASAP with the correct details.If it’s already shipped: changes must go through the carrier (not guaranteed). You can start a ret...
Will I pay duties, VAT, or taxes?
EU orders: Local VAT is included at checkout. Non-EU orders: Import duties/taxes may apply depending on your country and order value. These are collected by the carrier/customs on delivery. If ...
How do I track my order?
You’ll receive a tracking link by email when your order ships. Click to see real-time updates. Can’t find it? Check spam or contact support@getbamboos.com and we’ll resend the link.
Where do you ship from, and do you ship worldwide?
Orders are packed and shipped from Amsterdam (NL) with tracked worldwide delivery. If your country doesn’t appear at checkout, message support@getbamboos.com and we’ll help arrange shipping.