What if my item is wrong or faulty?
Email support@getbamboos.com within 7 days with your order number and photos of the issue. We’ll prioritize a free replacement (or refund if preferred) and cover any shipping if the mistake is on us.
When will I receive my refund?
Once your return arrives and passes inspection, we’ll notify you and issue the refund to your original payment method. Banks/card issuers typically post funds within 3–10 business days. If anything...
How do I start a return or exchange?
It’s quick: email support@getbamboos.com with your order number and whether you’d like a refund or size/color exchange. We’ll send a return label and instructions. (In some regions a small return-f...
What is your return policy and who’s eligible?
You have 30 days from delivery to request a return. For hygiene reasons, underwear must be unworn, unwashed, with hygiene seal and original packaging intact. Final-sale items aren’t eligible. If yo...